Have You Got Everything You Need to Know?

We have already prepared some common questions we received from our clients as well as our corresponding answers regarding our human hair products.

Do you still have more questions not found on our FAQ page? We are happy to help and assist you to tackle all of your questions.




1. What would you get if you place an order now?

1. Same quality, our lower prices, to help you beat more competitors.

2. We bring you more profits, save more money for you.

3. Our strict quality checks, so that you get more praise.

4. You will get more gifts.

2. Can I dye/color the hair?

Yes. The hair is made of 100% virgin Brazilian/Malaysian/Indian/Vietnamese/Burmese/Chinese human hair, so they can be colored. As a general rule it is easier to darken the hair than to lighten the hair. We recommend dyeing darker, since it is difficult for the original color to fade. Improper dying will ruin the hair. We highly recommend you to ask for help from your hairdresser.

3. Why the hair has grey hair?

As virgin hair, we keep its original state. We will pick out the grey hair before packing, but kindly understand there might be some minimum exist in the bundle

4. How long does it last?

How long the hair lasts depends on how you maintain it. Treat it like your own hair and take very good care of it, then normally it could last longer than 1.5 year.

5. Can they be straightened, curled?

Yes you could use hair straightener or hair curler to style the Brazilian virgin hair.

However, don’t do it too frequently, or the heat will make the hair easily get dry and tangled.

6. What is your virgin Brazilian hair quality guarantee?

We are the Supplier Assessment in Alibaba, our quality is audited by TUV Rhineland and Bureau Veritable, who are the leading global independent test provider with a history stretching back 140 years.

What is more, if any quality problem, we will refund you money or exchange new goods for you.



1. Can I go swimming with a wig?

Yes, you can go for a swim with the wig. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.

2. What is the difference between the 360 wig and the full lace wig?

Both the 360 wig and the full lace wig are the whole wig. 360 wig uses pre-plucked 360 frontal with bundles to sew in a whole wig. The lace is around from the forehead to the back of the head, but does not include the middle head. You can see a little track when you put upward the hair, which doesn’t affect usage. When we install the hair, we will put down the hair, the tracks will be invisible. It can be put in a bun and ponytail, that’s why it is called breathable and pre-plucked. The full lace wig has full lace all around the head. The tracks can’t be seen, and also it can be put in a bun and ponytail. For more details, maybe you can check attached pictures.

3. How to wash my hair?

When you wash the hair, it’s better to brush it first and use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with clean water. Hair conditioner is very necessary everytime you wash your hair! We suggest you use high-quality hair conditioner. If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we suggest you not use hair oil everyday. Because hair oil may make your hair strands dry and hard! If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!



1. How do i expand my business with customization brand?

Alien has professional designer to help expand your brand, which put your logo on the label & tag & packaging bag from the suitable color, the good arrangement and so on. It will attract customers’ love.



1. How long is the shipping for delivery?

Your order will be shipped from our warehouse both in China and USA. Inventory items shipped within 24 hours; Custom items are shipped within a week. We ship from Monday to Friday. Once your order is shipped, you will receive a tracking number.

2. What is the after-sales service of your products?

Exchange and Return Policy:

You must contact our customer service within 3 days of purchase to request a refund/exchange.

Guarantee Range:

1.Do not install, color, cut or change hair in any way to avoid affecting second sales.

2. The hair must stay in the original package, bundles can’t be untied.

3.Customized orders cannot be exchanged or returned.

4.Shipping and handling is customer’s responsibility. The products must be returned at your expense.

5.After the hair received and all items confirmed correct, we will refund the purchase amount, shipping cost is not included.



1. What is the payment method?

We support PayPal, Visa Card, T/T.



1. Which express do you use? How long can I receive the parcel?

We use DHL, FedEx. Generally, the package will be delivered within 3-5 business days in the USA,Canada and 5-8 days in other countries.

2. Where do you shipped the product for us?

1. Overseas & Domestic Warehouse

We have two hair warehouses one is in Qingdao, China, and another is Los Angeles, USA.If you are in USA and have urgent needs, we support one-night arrive services.

2. Reliable Partners, Competitive Prices

VIP cooperation with the international logistic company,offer you the lowest cost that you will get the greatest shipping discount, helping you save more costs,but enjoy the shortest shipping time.

3. Dropshipping

We have large stock for different kind of hair product, so we support drop shipping to ease your inventory and capital pressure,help you to better develop your business and reduce the risk

Let Alien Take Your Business to the Next Level!

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